2018 Completed Access to Information Requests


The following list contains summaries of completed requests. Requests focusing on personal information are not included.


Request number Summary of Request Disposition Number of pages disclosed

A VIA Rail report on the accidental death of [name protected]. On July 3, 2017 at approximately 7:45 pm, […] was hit and killed by Via Rail train #669 near Lancaster, Ontario. Two other teens were with him, my son [name protected] and another friend, [name protected]; both boys were treated for shock and minor injuries at the scene of the accident and were transported to Cornwall Community Hospital. We respectfully request the VIA Rail report and any other reports that VIA Rail have deemed necessary to create due to this accident.
(Closed 2018-01-26)

Disclosed 54

For university research purposes, I would like to consult :
- The architectural drawings and plans;
- Environmental assessments and reports;
- Parking studies and surveys;
- Repair project files;
- Expansion and renovation project files for CN’s Drummondville station (Real Property Management NPR 948).
(Closed 2012-02-01)

Disclosed in part 211

Provide copies of all documents, including e-mails, text or Instant messages, Blackberry PINs, memos, reports, briefing notes, etc., regarding VIA Rail’s tweet about advertising on Rebel media (https://twitter.com/via_rail/status/933890163414986754), and advertising on the website in general, since January 1, 2017.
(Closed 2018-02-12)

Disclosed 76

Nothing to report


Summary not available

(Closed 2018-04-10)

Disclosed in part 20

Summary not available

(Closed 2018-04-23)

Disclosed in part 100

Nothing to report


All internal reports, correspondence and any other documents pertaining to the Canada 150 Youth Pass -specifically related to the roll out of the program in July 2017.
(Closed 2018-06-18)

All disclosed 238

I would like to access briefing materials created from Jan. 1 2017 to present on the accessibility issues discussed in the briefing note that accompanies this request. Please exclude material considered to be matters of cabinet confidence.
(Closed 2018-06-29)

Disclosed in part 33

All emails, correspondence, minutes, context, reports, information, briefing notes, documentation, briefs, memos, notices, letters and documents generated against ‘Stop Empty Trains’.
(Closed 2018-06-29)

Disclosed in part


All records regarding marketing/advertising and Churchill, Manitoba, from May 23, 2017 to May 23, 2018. Please provide only the latest version of documents (final version or latest draft).
(Closed 2018-06-29)

No records exist


All records regarding the cost of bringing Via Rail’s passengers cars and locomotives down from Churchill, Manitoba, which occurred on Oct. 17, 2017 through the company Desgagnes Transarctik/NSSI.
(Closed 2018-06-29)

All disclosed


All records that would show the costs and volume of ticket sales, refunds and cancellations along the Hudson Bay Railway from May 23, 2017 to May 23, 2018.
Closed 2018-07-26)

All disclosed 13


  1. Train operator's contractual on-time performance and the agency's goal for on-time performance each month from January 2013 to present;
  2. Safety incidents and the agency's goal for safety incidents each month from January 2013 to present;
  3. Customer complaints and the agency's goal for customer complaints each month from January 2013 to present;
  4. Revenue hours operated each month January 2013 to present,
  5. Monthly ridership from January 2013 to present;
  6. Average weekday riders each month January 2013 to present.

(Closed 2018-08-28)

All exempt 0

Nothing to report


All reports, decks (slideshows), analysis and briefing notes on the economic impact on Via Rail caused by the washed-out Hudson Bay Railway, dated from May 23, 2017 to July 1, 2018
(Closed 2018-10-04)

All disclosed 5
  1. personal – all records on this ticket
  2. info on the pacific central station and the via rail ownership of it and lease agreement
  3. copy of the contract that via rail has with this company for enforcement
  4. names (full names) of all staff in the Vancouver office with their title/job grade, contact information (email, telephone #), and specifically of managers and the person responsible for parking there
  5. records on if tickets were cancelled by via rail
  6. records on complaints lodged about these parking tickets and the file and emails
  7. records about the media file on these complaints re parking tickets
  8. correspondence to/from the parking company and via rail
  9. complaint records about via rail at pacific central station
  10. copies about the complaints about the security guard at the station pacific central Vancouver
  11. copy of the security guard contract at pacific central station at via rail with the bc corps of commissionaires

(Closed 2018-10-09)

Disclosed in part 300

In 2016, VIA Rail deployed the VIA 360 system.

  1. I would like to have a copy of the offers made with the suuplier of the new VIS 360 system;
  2. I would like to know the costs related to this project, how much did the project cost?
  3. The number of employees involved in the project during its design, its implementation and as of today?
  4. What was the cost of purchasing the VIA 360 computer system?
  5. What are the functions of the software (its usefulness)?
  6. Who is the system manager?

Further to the implementation of the VIA 360 system, VIA Rail created the BGE.

  1. How many people form a part of this team?
  2. What is the annual salary of an Agent?

(Closed 2018-10-31)

Disclosed in part 5

Nothing to report


Obtain a copy of any document allowing me to see the amounts spent by VIA Rail to improve and/or renovate its stations, infrastructure/trains/new technologies for each of the last 10 years to date, December 4, 2018.
(Closed 2018-12-24)

All disclosed 19