Better Accessibility for All
Our enhanced universal accessibility features (guided by your feedback) meet and even exceed accessibility requirements, with multiple accommodations for wheelchairs (with more space) and other mobility devices on board. With braille seat numbers, companion seats, at seat emergency call buttons, larger fully accessible washrooms, and onboard mobility device lifts, our new trains will help VIA Rail remain the most accessible mode of transportation.
The creation of a new generation of fully accessible train cars
VIA Rail has awarded Bombardier a contract to upgrade 17 stainless steel trains to create a new fully accessible generation of cars. In order to offer a higher level of accessibility, the engineering criteria were determined in accordance with the highest standards of universal accessibility.
Ottawa station accessibility improvementsThe renovation work at the Ottawa station, an investment of 20 million dollars, brought the building up to the universal accessibility standards. An elevated train platform, with a side access ramp, now enables passengers with wheelchairs to board at the door level. In addition, new elevators now makes access to the tunnel and boarding platforms easier.
VIA Rail wants to make your travels as easy, enjoyable and accessible as possible. Here are a few measures we’ve put in place:
All of our employees on board, in station and in our Customer Centres have been trained to assist people with special needs.
VIA Rail receives, on average, 1,100+ special-needs requests per month that are answered with care by our in-station and onboard employees.
VIA Rail’s reservation ecosystem includes a fully accessible website and app for easy booking.
A great number of tickets have been donated to reduced-mobility groups through partnerships, event sponsorships, fundraising events and activities in 2017.
Ways To Help
There are 18 different types of special requests that can be accommodated. When passengers inform us of their needs in advance, we ensure that the resources necessary are available in-station and onboard the train.