2025 Completed Access to Information Requests
The following list contains summaries of completed requests. Requests focusing on personal information are not included.
Year
Month
Request number
Summary of Request
Disposition
Number of pages disclosed
Year: 2025
Month: January
Request number: 24-2426
Summary of Request: Compile all arrival delays of all passenger trains on all VIA Rail lines, as well as the number of complaints received;
Provide a copy of any document or report listing the number of passenger train arrival delays on the Montreal - Halifax, Quebec - Windsor, Toronto - Vancouver, Winnipeg - Churchill, Jasper - Prince-Rupert, Sudbury - W/hite River, Montreal - Senneterre and Montreal - Jonquière lines;
Provide a copy of any document or report showing the number of breakdowns causing delay on the said lines, as well as any document listing the model/type of train/locomotive on which the breakdown occurred;
Provide a copy of any document listing the costs of meal coupons, snacks and other compensation offered to passengers whose trains have been delayed on VIA Rail routes ('Scenic Adventure Routes', 'Western Canada', 'Ontario-Québec' and 'Atlantic Canada');
Provide a list of the trains/locomotives used by VIA Rail each year, including the year they entered service and their total mileage/kilometres travelled; Provide the percentage of punctuality of VIA Rail trains, as well as the percentage target requested by the company;
Consider only the following periods: the years 2022 and 2023, and the interval from January 1 to September 20, 2024.
Provide a copy of any document or report listing the number of passenger train arrival delays on the Montreal - Halifax, Quebec - Windsor, Toronto - Vancouver, Winnipeg - Churchill, Jasper - Prince-Rupert, Sudbury - W/hite River, Montreal - Senneterre and Montreal - Jonquière lines;
Provide a copy of any document or report showing the number of breakdowns causing delay on the said lines, as well as any document listing the model/type of train/locomotive on which the breakdown occurred;
Provide a copy of any document listing the costs of meal coupons, snacks and other compensation offered to passengers whose trains have been delayed on VIA Rail routes ('Scenic Adventure Routes', 'Western Canada', 'Ontario-Québec' and 'Atlantic Canada');
Provide a list of the trains/locomotives used by VIA Rail each year, including the year they entered service and their total mileage/kilometres travelled; Provide the percentage of punctuality of VIA Rail trains, as well as the percentage target requested by the company;
Consider only the following periods: the years 2022 and 2023, and the interval from January 1 to September 20, 2024.
Disposition: All disclosed
Number of pages disclosed: 259
Year: 2025
Month: February
Request number: 24-2440
Summary of Request: Provide a copy of all training and operations manuals used by on board service personnel, in particular pertaining to the Quebec/Windsor corridor.
Disposition: Disclosed in part
Number of pages disclosed: 372
Year: 2025
Month: February
Request number: 24-2445
Summary of Request: Provide a copy of the police report pertaining to the train that was delayed on December 02, 2024 due to an accident.
Disposition: Disclosed in part
Number of pages disclosed: 16
Year: 2025
Month: February
Request number: 24-2441
Summary of Request: Provide the full text of any complaints pertaining to train crew on trains 71, 73, 76, 78 and 79 between 15 August 2023 and the present. Also provide the same information relating to station staff in London during the same time period. Include any communications, both internal and external, pertaining to the investigation and resolution of these complaints, as well as whether the complaints were sustained and what corrective action was taken.
Disposition: Disclosed in part
Number of pages disclosed: 8
Year: 2025
Month: February
Request number: 24-2446
Summary of Request: I would like to receive a list of boardings and arrivals at the Matapédia and Campbellton stations, using your VIA Préférence service or any other available means, for people with postal codes beginning with G0C AND G4X. I also request all documentation related to this request. The period covered by this request is from December 15, 2022 to January 15, 2025.
Disposition: All Disclosed
Number of pages disclosed: 1
Year: 2025
Month: March
Request number: 24-2438
Summary of Request: Provide, from January 1, 2021 to present, all electronic and hand-written documentation, including, but not limited to, sent and received as well as draft emails (including deleted and permanently deleted ones that can still be retrieved), memos, notes, reports, spreadsheets, graphs, pivot tables, text messages and phone logs concerning the cancellation of certain items of the STATION ADVICE NOTICE NO. T.U.S. 22-10 which allowed Station In-Charges to continue working four day weeks while the people they supervised were forced to work five.
Disposition: Disclosed in part
Number of pages disclosed: 7
Year: 2025
Month: March
Request number: 24-2447
Summary of Request: We are conducting an engineering study in the Toronto Liberty Village area. We are looking for the following traffic data:
Growth rate per annum for a 10 year period
Day and night train volumes
Average number of cars per train
Number of locomotives per train
Maximum permissible speed
Whistles used at crossings in the area
Type of track (continuously welded, or jointed)
Any idling of locomotive in the vicinity and approximate duration of idling
Could you also please let us know if there may be any other rail services/group we may need to contact for traffic data in this location.
Growth rate per annum for a 10 year period
Day and night train volumes
Average number of cars per train
Number of locomotives per train
Maximum permissible speed
Whistles used at crossings in the area
Type of track (continuously welded, or jointed)
Any idling of locomotive in the vicinity and approximate duration of idling
Could you also please let us know if there may be any other rail services/group we may need to contact for traffic data in this location.
Disposition: Disclosed in part
Number of pages disclosed: 0
Year: 2025
Month: March
Request number: 24-2448
Summary of Request: Please provide all reports, briefing notes, and analyses from Oct 1 2024 to Dec 30 2024 that refer to the impact of a speed restriction imposed by Canadian National Railway (CN) on October 11, 2024.
The restriction in question concerns certain at-grade crossings encountered by Siemens Venture trainsets. Please only process final copies. Please only process English versions unless French ones are unique.
The restriction in question concerns certain at-grade crossings encountered by Siemens Venture trainsets. Please only process final copies. Please only process English versions unless French ones are unique.
Disposition: Disclosed in part
Number of pages disclosed: 169
Year: 2025
Month: March
Request number: 24-2455
Summary of Request: "Requested documents(January 2024 to present, February 27, 2025) :
1. Train punctuality
On-Time Performance (OTP) data for VIA Rail trains six months before and after the CN-imposed speed reduction.
Any internal analysis or evaluation of the impact of this measure.
2. Impact of CN-imposed speed reduction
Average travel time data for Venture trains before and after the restriction.
Analyses, impact studies, evaluation reports or internal correspondence on its effects on network fluidity and passenger services.
3. Venture train incidents and level crossings
Any incident where a Venture train has not correctly triggered the closure of gates at level crossings (reports, internal communications, risk assessment, corrective measures).
List of level crossings where an anomaly has been noted in connection with gate activation, with dates of reports and any safety analysis.
1. Train punctuality
On-Time Performance (OTP) data for VIA Rail trains six months before and after the CN-imposed speed reduction.
Any internal analysis or evaluation of the impact of this measure.
2. Impact of CN-imposed speed reduction
Average travel time data for Venture trains before and after the restriction.
Analyses, impact studies, evaluation reports or internal correspondence on its effects on network fluidity and passenger services.
3. Venture train incidents and level crossings
Any incident where a Venture train has not correctly triggered the closure of gates at level crossings (reports, internal communications, risk assessment, corrective measures).
List of level crossings where an anomaly has been noted in connection with gate activation, with dates of reports and any safety analysis.
Disposition: Disclosed in part
Number of pages disclosed: 267
Year: 2025
Month: March
Request number: 24-2457
Summary of Request: We would like to know who won the tender for the supply and delivery of diesel exhaust fluid (DEF).
Disposition:All Disclosed
Number of pages disclosed: 0
Year: 2025
Month: March
Request number: 24-2461
Summary of Request: I’m looking for documents over the past six months that relate to speed restrictions imposed on Via by CN (on Oct. 14, I think) and to the shunting issue between the two entities. I’m especially interested in documents that show how recent speed restrictions might impact on-time performance.
Disposition: Disclosed in part
Number of pages disclosed: 172
Year: 2025
Month: March
Request number: 24-2452
Summary of Request: "Please provide copies of the following documents governing employees covered by Agreement 3 between VIA Rail and UNIFOR:
Short-term disability contract (“plan”) between VIA Rail and Sunlife Canada;
Long-term disability contract (“plan”) between VIA Rail and Sunlife Canada; and
Benefit (dental, extended healthcare, etc.) contract (“plan”) between VIA Rail and Sunlife Canada."
Short-term disability contract (“plan”) between VIA Rail and Sunlife Canada;
Long-term disability contract (“plan”) between VIA Rail and Sunlife Canada; and
Benefit (dental, extended healthcare, etc.) contract (“plan”) between VIA Rail and Sunlife Canada."
Disposition:All Disclosed
Number of pages disclosed: 173
Year: 2025
Month: March
Request number: 24-2454
Summary of Request: Please provide all details of all complaints lodged against station staff at Toronto Union Station from 1.1.2023 to the present day. Please provide scans of the customer relations tracking spreadsheet, redacting where necessary.
Disposition:Disclosed in part
Number of pages disclosed: 40
Year: 2025
Month: March
Request number: 24-2456
Summary of Request: "As part of our due diligence on the above-mentioned company (hereinafter the “Company”), we would like to obtain certain information regarding the status of the Company's file with your organization. Accordingly, would you please confirm in writing :
1. that no proceedings, applications, files or recourses are currently pending or in progress against the Company with your organization;
2. that no balance is owed by the Company, in any capacity whatsoever, with regard to your organization's area of jurisdiction.
If so, we would appreciate receiving details of any proceedings, claims or recourses currently active or pending or of any balance owed to you by the Company."
1. that no proceedings, applications, files or recourses are currently pending or in progress against the Company with your organization;
2. that no balance is owed by the Company, in any capacity whatsoever, with regard to your organization's area of jurisdiction.
If so, we would appreciate receiving details of any proceedings, claims or recourses currently active or pending or of any balance owed to you by the Company."
Disposition:No records exist
Number of pages disclosed: 0
Year: 2025
Month: March
Request number: 24-2460
Summary of Request: "Screw Pile Foundation
- Quantity of screw piles purchased by your Crown corporation per year for the period of the last three years, i.e. between January 1st, 2022 and December 31 st, 2024. - Total monetary value of screw piles purchased by your Crown corporation per year for the period of the last three years, i.e. between January 1st, 2022 and December 31st, 2024. - Names of manufacturers, distributors and suppliers related to these purchases (count of screw piles - Qty and total price - for each manufacturer, distributor and supplier). - Copy of invoices for each purchase of screw piles between the period of January 1st, 2022 thru December 31st, 2024. - Forecast purchases of the quantity of screw piles and the budget per year for the next three years, i.e. between January 1st, 2025 and December 31st, 2027.
Driven Pile Foundation
- Quantity of driven piles purchased by your Crown corporation per year for the period of the last three years, i.e. between January 1st, 2022 and December 31st, 2024. - Total monetary value of driven piles purchased by your Crown corporation per year for the period of the last three years, i.e. between January 1st, 2022 and December 31st, 2024. - Names of manufacturers, distributors and suppliers related to these purchases (count of driven piles - Qty and total price - for each manufacturer, distributor and supplier). - Copy of invoices for each purchase of driven piles between the period of January 1st, 2022 thru December 31st, 2024. - Forecast purchases of the quantity of driven piles and the budget per year for the next three years, i.e. between January 1st, 2025 and December 31st, 2027.
Screw Pile Installation
- Quantity of screw piles installed for your Crown corporation by a subcontractor per year for the period of the last three years, i.e. between January 1st, 2022 and December31st, 2024. - Total monetary value of screw piles installed for your Crown corporation by a subcontractor per year for the period of the last three years, i.e. between January 1st, 2022 and December 31st, 2024. - Names of subcontractors related to these installations (count of screw piles - Qty and total price - for each installation subcontractor). - Copy of invoices for each screw pile installation via a subcontractor between the period of January 1st, 2022 thru December 31st, 2024. - Forecast of the quantity of screw piles and the budget per year, for your Crown corporation, which will be installed by a subcontractor for the next three years, i.e. between January 1st, 2025 and December 31st, 2027.
Driven Pile Installation
- Quantity of driven piles installed for your Crown corporation by a subcontractor per year for the period of the last three years, i.e. between January 1st, 2022 and December 31st, 2024. - Total monetary value of driven piles installed for your Crown corporation by a subcontractor per year for the period of the last three years, i.e. between January 1st, 2022 and December 31st, 2024. - Names of subcontractors related to these installations (count of driven piles - Qty and total price - for each installation subcontractor). - Copy of invoices for each driven pile installation via a subcontractor between the period of January 1st, 2022 thru December 31st, 2024. - Forecast of the quantity of driven piles and the budget per year, for your Crown corporation, which will be installed by a subcontractor for the next three years, i.e. between January 1st, 2025 and December 31st, 2027."
- Quantity of screw piles purchased by your Crown corporation per year for the period of the last three years, i.e. between January 1st, 2022 and December 31 st, 2024. - Total monetary value of screw piles purchased by your Crown corporation per year for the period of the last three years, i.e. between January 1st, 2022 and December 31st, 2024. - Names of manufacturers, distributors and suppliers related to these purchases (count of screw piles - Qty and total price - for each manufacturer, distributor and supplier). - Copy of invoices for each purchase of screw piles between the period of January 1st, 2022 thru December 31st, 2024. - Forecast purchases of the quantity of screw piles and the budget per year for the next three years, i.e. between January 1st, 2025 and December 31st, 2027.
Driven Pile Foundation
- Quantity of driven piles purchased by your Crown corporation per year for the period of the last three years, i.e. between January 1st, 2022 and December 31st, 2024. - Total monetary value of driven piles purchased by your Crown corporation per year for the period of the last three years, i.e. between January 1st, 2022 and December 31st, 2024. - Names of manufacturers, distributors and suppliers related to these purchases (count of driven piles - Qty and total price - for each manufacturer, distributor and supplier). - Copy of invoices for each purchase of driven piles between the period of January 1st, 2022 thru December 31st, 2024. - Forecast purchases of the quantity of driven piles and the budget per year for the next three years, i.e. between January 1st, 2025 and December 31st, 2027.
Screw Pile Installation
- Quantity of screw piles installed for your Crown corporation by a subcontractor per year for the period of the last three years, i.e. between January 1st, 2022 and December31st, 2024. - Total monetary value of screw piles installed for your Crown corporation by a subcontractor per year for the period of the last three years, i.e. between January 1st, 2022 and December 31st, 2024. - Names of subcontractors related to these installations (count of screw piles - Qty and total price - for each installation subcontractor). - Copy of invoices for each screw pile installation via a subcontractor between the period of January 1st, 2022 thru December 31st, 2024. - Forecast of the quantity of screw piles and the budget per year, for your Crown corporation, which will be installed by a subcontractor for the next three years, i.e. between January 1st, 2025 and December 31st, 2027.
Driven Pile Installation
- Quantity of driven piles installed for your Crown corporation by a subcontractor per year for the period of the last three years, i.e. between January 1st, 2022 and December 31st, 2024. - Total monetary value of driven piles installed for your Crown corporation by a subcontractor per year for the period of the last three years, i.e. between January 1st, 2022 and December 31st, 2024. - Names of subcontractors related to these installations (count of driven piles - Qty and total price - for each installation subcontractor). - Copy of invoices for each driven pile installation via a subcontractor between the period of January 1st, 2022 thru December 31st, 2024. - Forecast of the quantity of driven piles and the budget per year, for your Crown corporation, which will be installed by a subcontractor for the next three years, i.e. between January 1st, 2025 and December 31st, 2027."
Disposition:No records exist
Number of pages disclosed: 0
Year: 2025
Month: March
Request number: 24-2463
Summary of Request: I would like all details especially with regards to mechanical issues related to the great delay of train 87 westbound from Toronto to Sarnia on February 16, 2025.
Disposition:All disclosed
Number of pages disclosed: 20
Year: 2025
Month: April
Request number: 24-2459
Summary of Request: We request digital copies of documents maintained by the Crew Management Office (CMO), which details the complete directives for on-board staff (OTS) utilized by CMO Controllers in the execution of their duties.
Disposition:Disclosed in part
Number of pages disclosed: 24